The project Bridge is co-funded by the European Union. Views and opinions expressed are however those of the author(s) only and do not necessarily reflect those of the European Union or the Servicio Espanol para la Internacionalizacion de la Educacion (SEPIE). Neither the European Union nor the National Agency SEPIE can be held responsible for them. -- Number: 2025-1-ES01-KA220-HED-000359236 --

LEVEL 1. Digital Social Impact (DSI) e-service-learning

BRIDGE Main Challenge: A.3. Educational gaps throughout educational trajectories, including higher education


What problem does it address?

Many university lecturers lack the advanced digital competences needed to design teaching formats that go beyond the classroom and engage with real community needs. This digital literacy gap, combined with institutional resistance and the 'projectisation' of inclusion, prevents higher education from acting systematically against the educational gaps linked to social and migrant background in Germany.

What does it propose?

Digital Social Impact (DSI), an Erasmus+ project led by FH Münster, built an open infrastructure for digital service-learning: a transnational Best Practice Audit, an interactive Course Configurator that guides lecturers step by step in designing socially engaged courses, pilots in four countries with NGOs and local authorities as partners, and 20 ready-to-use course templates with tutorials.

Why is it an inspiring practice?
  • Treats lecturers' digital skills gap as a structural barrier to inclusion
  • Makes one-off service-learning projects a standing, reusable institutional capacity
  • Positions community partners as the experts on their own reality; students learn as consultants
  • Combines Design Thinking, Theory of Change and the 5R reflection framework in one open toolkit
  • Used beyond the consortium, with 1,498 registered Configurator users and 593 audit downloads
Resources you'll find
  • Course Configurator: interactive online tool for designing e-service-learning courses
  • Best Practice Audit (2022): transnational report on drivers and barriers
  • 20 pre-configured course templates across disciplines (OER, Creative Commons)
  • 'How to' guides and tutorial videos for replication
  • Toolkit: Empathy Map, Stakeholder Expectation Matrix, Theory of Change, 5R reflection
Featured results
1,498
registered users of the Course Configurator
593
downloads of the Best Practice Audit report
20
open course templates for different disciplines
140
participants in dissemination events
11
countries covered by the audit (54 surveys, 50 interviews)
What can visitors learn?
How to design a course in which students solve a real challenge posed by an NGO or local authority
How to align expectations between lecturers, students and partners before a project starts
How to analyse community needs through an intersectional lens using Empathy Maps and Personas
How to grade service-learning on learning outcomes and curriculum links, with the service itself outside the assessment
How to plan and reflect on social impact with Theory of Change and the 5R framework

LEVEL 2. EXPLORE BEST PRACTICE

Introduction

Digital Social Impact (DSI) was a transnational Erasmus+ project (2021–2023) coordinated by FH Münster with partners in Croatia, Slovenia and Ireland. Starting from an audit of 54 expert surveys and 50 lecturer interviews in 11 countries, it developed the Course Configurator, an interactive platform that helps lecturers build digital service-learning courses with real social partners. The tool was piloted in four countries and complemented by 20 open course templates, guides and videos, all freely available.

  • Coordinating organisation: FH Münster University of Applied Sciences, Germany
  • Participating countries: Croatia (HR), Germany (DE), Ireland (IE), Slovenia (SI)
  • Duration: June 2021 - May 2023
  • BRIDGE Main Challenge: A.3. Educational gaps throughout educational trajectories, including higher education
Sustainable Development Goals (SDGs)
  • SDG 4: Quality Education
  • SDG 10: Reduced Inequalities

The Challenge

What social issue does it address?

Educational success in Germany is strongly tied to social and migrant background, and universities rarely act as agents that compensate for these pre-existing gaps. DSI identifies a concrete obstacle. Most lecturers self-assess their digital competence as 'expert', but few reach the leadership or pioneer levels needed to create teaching formats that connect the curriculum with real community challenges.

Why is it important?

Without lecturers able to design socially engaged digital courses, inclusion remains dependent on temporary projects and unstable resources. Standardised, open tools can make learning pathways more flexible and help students whose trajectories are shaped by inequality gain agency and practical skills.

How does it contribute to the BRIDGE Challenge?

The practice contributes to Challenge A3 (educational gaps throughout educational pathways) by lowering the barrier for lecturers to adopt e-service-learning, so that socially engaged, skills-building formats can be repeated every semester with standing tools and partners and do not depend on a single temporary project.

How does it work?

Four phases: (1) a transnational Best Practice Audit of drivers and barriers; (2) development of the Course Configurator, which lets lecturers select activities and resources for each course stage; (3) pilots in Germany, Croatia, Slovenia and Ireland, where students worked with NGOs and local authorities on real challenges; (4) transfer via 20 course templates, 'How to' guides and tutorial videos, all published as OER.

What might inspire you?
Ideas for adaptation
  1. Let students work as consultants for a real NGO or local authority within a regular course.
  2. Agree GIVE and TAKE commitments with all partners before the project starts.
  3. Treat the community partner as the expert and the student as the learner.
  4. Use Empathy Maps and Personas to surface how class, gender and origin intersect.
  5. Assess learning outcomes and curriculum links; leave the service itself ungraded.
  6. Plan impact with a Theory of Change and reflect with the 5R framework.
  7. Start from an open course template and adapt it to your discipline.
  8. Rotate social challenges each semester so the partnership outlives a single project.
Resources created

Course Configurator (Digital Social Impact)

Interactive digital resource

The Course Configurator is an interactive online platform that guides university lecturers step by step through the design of a digital service-learning course. For each stage of a course the user selects suitable activities, tools and resources, which reduces planning time and technical complexity. The underlying toolkit covers the design phase (Empathy Map Canvas, Stakeholder Expectation Matrix), delivery (Design Thinking, rapid prototyping, collaborative whiteboards) and reflection (Theory of Change, Outcomes Harvesting, 5R framework). The tool was refined iteratively on the basis of feedback from pilots in four countries and is published as an Open Educational Resource under a Creative Commons licence. At the time of reporting, 1,498 users had registered on the platform.

Teaching staff, Professionals

https://digitalsocialimpact.eu/

Best Practice Audit: Creating social impact through customised digital teaching formats (2022)

Digital publication

The Best Practice Audit is the research report produced in the first phase of the project. It combines a review of the scientific literature, a quantitative survey of 54 experts and 50 in-depth interviews with lecturers from 11 European countries. The report systematises success factors, drivers and barriers to integrating social impact into university teaching, including the finding that lecturers' digital competence drops sharply above the 'expert' level and that a large share of change initiatives fail because of institutional resistance. It serves as the evidence base for the Course Configurator and is useful for researchers and lecturers who want to understand the conditions under which digital service-learning works. The report had been downloaded 593 times at the time of reporting.

Teaching staff, Researchers, Policy Makers

https://digitalsocialimpact.eu/

20 pre-configured course templates, 'How to' guides and tutorial videos

Teaching guide

The transfer package consists of twenty pre-configured course templates for a range of academic disciplines, accompanied by short 'How to' guides and tutorial videos. The templates show how a complete e-service-learning course can be structured from the first contact with a social partner through to assessment and reflection, and are intended to allow immediate replication in any faculty. They also serve as ready inspiration for lecturers in different areas of knowledge. All materials are hosted on the project website as Open Educational Resources under a Creative Commons licence and are free to use. Lecturers new to service-learning can start from a template and adapt it; experienced lecturers can use the set to compare approaches across disciplines.

Teaching staff, Students

https://digitalsocialimpact.eu/